FREQUENTLY ASKED QUESTIONS
PRODUCT QUESTIONS
Q: What materials are your body bags made from?
A: We offer body bags in several materials including PVC (vinyl), PE (polyethylene), PEVA (polyethylene vinyl acetate), PE-SCRIM (reinforced polyethylene), and eco-friendly bioplastics. Each material has different properties suited for different applications.
Q: What sizes are available?
A: Our body bags range from infant size (24″ x 48″) to bariatric/jumbo size (48″ x 110″). We also offer custom sizes upon request.
Q: Are your body bags leak-proof?
A: Yes, all our body bags feature leak-proof construction with heat-sealed or RF-welded seams to prevent fluid leakage.
Q: What is the difference between standard and heavy duty body bags?
A: Standard body bags are made from 6-8 mil PVC or PE material with a single zipper. Heavy duty bags are made from 10-12 mil PE-SCRIM reinforced material with multiple handles and reinforced construction.
Q: Are your cremation safe bags chlorine-free?
A: Yes, our cremation safe bags are made from PEVA, PE-SCRIM, or bioplastic materials that are chlorine-free and compliant with Burn Wise standards for clean cremation.
Q: Do you offer custom sizes and specifications?
A: Yes, we offer custom manufacturing with low minimum order quantities. Contact us with your specific requirements for a quote.
ORDERING QUESTIONS
Q: What is the minimum order quantity?
A: We have no minimum order quantity for stock items. Custom orders may have a minimum order quantity of 100-500 pieces depending on the specifications.
Q: How do I place an order?
A: You can place an order by:
1. Calling our customer service team
2. Sending an email with your order details
3. Requesting a quote online
4. Faxing your purchase order
Q: What payment methods do you accept?
A: We accept all major credit cards, wire transfers, checks, and purchase orders from qualified organizations.
Q: Do you offer payment terms?
A: Yes, we offer NET 30 terms for qualified organizations. Contact us for credit application.
SHIPPING QUESTIONS
Q: How long does shipping take?
A: In-stock items ship within 1-2 business days. Standard ground shipping takes 5-7 business days. Expedited and overnight shipping options are available.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $500 within the continental United States.
Q: Do you ship internationally?
A: Yes, we ship to over 50 countries worldwide. Contact us for international shipping quotes.
Q: Can I track my order?
A: Yes, you will receive a tracking number via email when your order ships.
QUALITY QUESTIONS
Q: What quality certifications do you have?
A: Our products meet OSHA standards and our facility is ISO 9001:2015 certified.
Q: Do you offer samples?
A: Yes, we offer sample orders for new customers to evaluate our products before placing larger orders.
Q: What is your return policy?
A: We accept returns within 30 days for unused products in original packaging. Contact us for return authorization.
CUSTOM QUESTIONS
Q: Can you private label products?
A: Yes, we offer private labeling services for qualified organizations. Contact us for details.
Q: Can you create custom sizes?
A: Yes, we offer custom manufacturing with various size options. Contact us with your requirements.
Q: What are your custom order lead times?
A: Custom order lead times vary based on specifications but typically range from 2-4 weeks.