SHIPPING POLICY
Order Processing:
. Orders placed before 2:00 PM EST are processed the same business day
. Orders placed after 2:00 PM EST are processed the next business day
. Orders placed on weekends or holidays are processed the next business day
. You will receive a confirmation email with tracking information when your order ships
Shipping Methods:
. Standard Ground Shipping: 5-7 business days
. Expedited Shipping: 2-3 business days
. Overnight Shipping: 1 business day
. Freight Shipping: For large orders, contact us for a quote
Shipping Costs:
. Free shipping on orders over $500 (continental US only)
. Standard shipping rates apply for orders under $500
. International shipping available – contact us for a quote
. Freight shipping available for bulk orders
International Orders:
. We ship to over 50 countries worldwide
. International customers are responsible for customs duties and taxes
. Contact us for international shipping quotes
. Delivery times vary by destination
RETURNS POLICY
Return Eligibility:
. Returns accepted within 30 days of delivery
. Products must be unused and in original packaging
. Custom orders are non-returnable
. Defective products may be returned for replacement or refund
Return Process:
1. Contact our customer service to initiate a return
2. Receive a Return Merchandise Authorization (RMA) number
3. Ship the product back with the RMA number clearly marked
4. Refund or replacement will be processed within 5-7 business days
Refund Policy:
. Full refund for unused products in original packaging
. No restocking fees for defective products
. Shipping costs are non-refundable unless the return is due to our error
. Refunds are issued to the original payment method
Damaged or Defective Products:
. If your product arrives damaged, contact us immediately
. Provide photos of the damage and packaging
. We will ship a replacement at no charge
. No need to return the damaged product
Exchange Policy:
. Exchanges accepted within 30 days of delivery
. Products must be unused and in original packaging
. Contact us to arrange an exchange
. Price differences will be charged or refunded as applicable
CANCELATION POLICY:
. Orders may be canceled within 24 hours of placement
. Canceled orders will receive a full refund
. Orders that have already shipped cannot be canceled